Level Up Casino Privacy Policy 2026

When you register, we ask for your email address, a password, your country and your preferred currency. We also request your legal name, birth date, contact number and residential address. To verify your account, we collect identity documents and proof of where you live. As you play, we record deposits, withdrawals, bets, bonus activity and support conversations. Our systems also capture technical details such as your device type, browser, IP address and approximate location.

We use your details to open and run your account, process payments, credit bonuses and answer your questions. Verification data lets us confirm you are an adult and the person who owns the account before any withdrawal is released. We also analyse activity to detect fraud, money laundering and misuse of promotions. With your consent, we may send offers about our welcome package or VIP programme, and you can opt out of these messages at any time.

We handle personal data only where we have a proper reason to do so. Most of it is needed to perform our agreement with you, such as running your account and paying out winnings. Some processing is required by law, including identity checks and anti-money-laundering duties. We rely on our legitimate interests to keep the platform secure and to improve our service. Marketing messages depend on your consent, which you may withdraw whenever you like.

We do not sell your personal data. We share it only with trusted partners who help us operate: payment processors and banks handling your deposits and withdrawals, identity verification providers, game studios and live-dealer suppliers needed to run your sessions, and technology vendors hosting our systems. We may also disclose information to the Curacao eGaming licensing authority, courts or law enforcement when the law requires it. Every partner is bound to protect your data.

We hold your information for as long as your account is open and for a period afterwards that reflects our legal and regulatory duties, including record-keeping rules for financial transactions and verification files. Once those periods end, we delete the data or anonymise it so it can no longer identify you. If you close your account, some records remain in secure storage until the applicable retention window has passed.

You may ask to see the personal data we hold about you, request corrections, or ask us to erase information we no longer need to keep. You can also object to certain processing, ask us to restrict it, or request a portable copy of your details. Where we rely on consent, you may withdraw it without affecting earlier processing. We will respond within a reasonable time and may ask you to confirm your identity first.

We safeguard your information with 256-bit SSL encryption and payment handling that follows PCI-DSS standards. Access to personal data is limited to staff who need it, and we offer two-factor authentication so you can add a further layer to your login. Our random number generator is independently audited, and our verification checks help stop unauthorised access. No system is perfectly secure, so please keep your password private and tell us quickly if you suspect misuse.

We use cookies and comparable technologies to keep you signed in, remember your preferences, measure how the site performs and support security. Some are essential for the site to work, while others help us understand usage. You can manage non-essential cookies through your browser or our consent settings. Our separate cookie policy lists the types we use and explains your choices in more detail.

We may use account activity to spot signs of harmful play and to apply the safer-gambling tools you choose, such as limits or self-exclusion. This helps us support you, and we handle that information with the same care as the rest of your data. If gambling is no longer enjoyable, please use those tools or reach out to our support team, available around the clock.

Privacy requests are handled by our Data Protection Officer, who you can reach through our live chat or by writing to our support team and asking for the privacy desk. We may update this policy from time to time, and the latest version will always appear on this page with the revised date. Where a change is significant, we will let you know before it takes effect.