Contact Level Up Casino Support Team 2026

We offer two support channels, and both are staffed every day of the year. Live chat is our fastest route and the best choice for anything time-sensitive, such as a pending deposit, a login problem, or a question about how a bonus is working on your account. Email suits matters that need more detail, like document submissions, a longer explanation of an issue, or anything you would like to have in writing. Our support hours are 24/7, so you can write to us whenever it suits you, including late at night or on public holidays. We do not run a phone line, so please use chat or email for all enquiries.

The more we know up front, the less back-and-forth you will face. Please give us the username on your account and the email address you registered with, so we can find your profile straight away. Describe what happened in a sentence or two, along with the date and approximate time. If the problem involves a payment, add the amount, the method used and the transaction ID or reference from your bank or wallet. Screenshots are very helpful, whether it is an error message, a game screen or a payment confirmation. Never send your password or full card number. We will never ask for either.

Live chat connects you with an agent in real time, so most simple questions are settled during the conversation itself. Email takes a little longer because each message is read, checked against your account and answered properly rather than with a template. If your case needs a specialist, such as a payments review or a verification check, we will tell you what is happening and what to expect next rather than leaving you waiting in silence. To keep things moving, please reply to the same email thread instead of opening a new one, since a single thread keeps your full history together.

Before a withdrawal can be processed, we verify every account. That means uploading a photo ID and proof of address once you have registered and confirmed your email. Documents should be clear, uncropped and current, with your name and address fully visible. If you are unsure whether a file is acceptable, ask our team before sending it and we will point you in the right direction. We can also help with email confirmation links that never arrived, forgotten passwords, two-factor authentication setup, and updating personal details. Verification protects you and keeps your funds secure, and we aim to make it as painless as possible.

Our team can help with deposits and withdrawals across the methods available to Australian players, including Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. If a deposit has not appeared, send us the amount, the method and your transaction reference. For withdrawals, have your account verified first, since payouts cannot be released until that step is complete. Typical timing depends on the method: crypto is usually quickest, PayID within about a day, bank transfers a few business days, and cards a little longer. Withdrawal minimums apply, and our agents can explain how they relate to your chosen method.

If something has not gone the way it should, tell us first. Contact live chat or email, describe the issue and what outcome you would like, and we will review it carefully. If you are not satisfied with the response, ask for your case to be escalated to a senior member of the team, who will take a fresh look at the facts. Should a dispute remain unresolved after our internal process, you are entitled to refer it onward to the licensing authority that oversees us, Curacao eGaming. Keep copies of your messages and any evidence, as this makes any review faster and fairer for everyone involved.

Gambling should stay a form of entertainment, and we want you to feel in control. You can reach out to us at any time to set deposit limits, take a cooling-off break, or request self-exclusion from your account. Just contact live chat or email and our team will act on your request promptly and discreetly, without lengthy questions. We also encourage you to use the responsible gambling tools in your account settings. If gambling is causing you stress or financial strain, please consider talking to a trusted friend or a free, confidential support service in Australia. Play only with money you can afford to lose, and only if you are 18 or over.