Level Up Casino FAQ 2026: Answers for Aussie Players

Hit Sign Up, then enter your email, a password, AUD as your currency and Australia as your country. Add your full name, date of birth, phone number and address, then confirm the link we email you. Once you're logged in, you can make a first deposit and claim the welcome offer.

We're an offshore casino that opened in 2020, operating under a Curacao eGaming licence. That's the regulator we answer to. We use encryption, certified random number generation and mandatory identity checks before withdrawals. Always read the terms and play only with money you can afford to lose.

Verification protects you and us. Before your first withdrawal, we ask for photo ID and proof of address to confirm who you are, keep your balance safe and meet our compliance duties. Uploading documents early usually means smoother, faster cashouts when the time comes.

Your account currency is chosen at sign-up, and Australian players should pick AUD to avoid conversion costs. We also support EUR, USD, CAD, NZD, BTC, ETH and LTC. If you need a different currency later, contact our support team and we'll explain what's possible for your account.

Our welcome package runs across four deposits. The first is 100% up to 300 AUD plus 100 free spins. Then 75% up to 400 AUD with 50 free spins, 50% up to 500 AUD with 50 free spins, and 100% up to 800 AUD with 100 free spins.

Enter LVL1 on your first deposit, then LVL2, LVL3 and LVL4 on deposits two to four. Each deposit must be at least A$20. If a bonus doesn't appear, check the code was typed before you confirmed the payment, or message live chat and we'll look into it.

Welcome bonuses carry wagering of 35x to 40x the bonus amount. Slots count 100% towards clearing it, while table games contribute less. Check the specific terms attached to the bonus you claim, because the exact multiplier can differ between offers.

Your bonus is valid for 14 days from the deposit that triggered it. If the wagering isn't complete by then, the bonus and any related winnings can expire. Plan your play around that window and keep an eye on your progress in your account.

You may notice the home page lists tiers of A$300, 400, 500 and 800, while the promotions page mentions up to $2,000 per deposit with codes LVL1 to LVL4. Because figures can differ between pages, check the terms shown at the point of deposit and ask live chat if unsure.

You can enter by collecting 5,000 Comp Points or by making a single deposit of $1,000 or more. Members get weekly cashback, extra cashback up to three times a day depending on level, and better comp-point exchange rates at Platinum and Diamond. Higher tiers can unlock a personal account manager.

You can fund your account with Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin or bank transfer. Pick whichever suits you best, and remember that the minimum and processing details differ slightly from one method to another.

Most methods start at A$20. Neosurf drops to A$10, while crypto deposits begin at A$30. We don't publish a maximum deposit. Note that a bonus needs a qualifying deposit of at least A$20, so a smaller Neosurf top-up won't trigger the welcome offer.

Once you're verified, crypto usually lands within about an hour and PayID within 24 hours. Bank transfers take one to three business days, and cards two to five. Processing starts after your documents are approved, so verifying early is the best way to speed things up.

The minimum cashout is A$50, or A$100 if you withdraw in crypto. Daily limits reach roughly A$4,000 to A$5,000 by PayID, card and bank transfer, and up to A$10,000 per day by crypto. Larger balances can be taken across several days.

The usual cause is incomplete verification, since we need your ID and proof of address approved before paying out. Other reasons include unfinished bonus wagering or choosing a slower method like cards or bank transfer. Contact live chat and we'll tell you exactly what's holding it up.

We host more than 5,000 games from studios including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Yggdrasil, Quickspin, Betsoft, Habanero, Big Time Gaming and Evolution Gaming. You'll find pokies, live casino, table games, jackpots, crash games, game shows and instant games.

Yes. Our live casino features real dealers streaming in real time, with tables and game shows powered by Evolution Gaming and Pragmatic Play Live. Keep in mind that live games don't earn comp points, and table games count less towards bonus wagering than slots do.

We offer native apps for both iOS and Android, so you can play, deposit and contact support on the go. If you'd rather not install anything, our site also runs in your mobile browser. Either way, you log in with the same account and balance.

You earn comp points by betting real money, and they can be exchanged for rewards. Live games don't count towards them. Reaching 5,000 points is one route into our VIP programme, where better exchange rates apply at the Platinum and Diamond levels.

We protect connections with 256-bit SSL encryption and follow PCI-DSS standards for payments. Our games use a certified random number generator with independent audits, and you can switch on two-factor authentication. We also verify identity before withdrawals to guard against fraud.

Our team is reachable 24/7 through live chat and email. For quick questions about bonuses, verification or payments, live chat is usually the fastest route. Have your account email handy and a brief description of the issue so we can help you promptly.

We provide tools to help you stay in control, including limits and options to take a break or step away from play. Set boundaries before you start and stick to them. If you need to adjust or activate a tool, reach out to our support team and we'll guide you.

Take a break straight away and contact us so we can help restrict your account. Gambling is entertainment, not income, and you should never chase losses or bet money you need for essentials. Free, confidential support services in Australia can talk with you anytime, and we encourage you to use them.