Level Up Casino Terms of Use 2026 for Australia

You may only open an account if you are at least 18 years old, or the legal gambling age where you live if that is higher. You must be playing for yourself, using money that belongs to you, and you must have full legal capacity to enter into this agreement. Gambling must be lawful in the place where you are located when you play; it is your responsibility to check this. We may ask for proof of age at any time and will suspend any account that appears to belong to a minor. Winnings and deposits linked to underage play may be withheld or returned to the original payment source.

To register, you provide your email address, a password, your country (Australia) and your preferred currency, then add your full name, date of birth, phone number and home address. You confirm your email through the link we send you before logging in. Every player is limited to one account, and households or shared devices are reviewed for duplicates. All details must be accurate and kept up to date. Keep your login details private and enable two-factor authentication. You are responsible for activity carried out under your credentials, so tell our team immediately if you suspect unauthorised access.

Before any withdrawal is released, we verify your identity under our know-your-customer and anti-money-laundering obligations. You will be asked to upload a valid photo ID and proof of address, and in some cases proof of payment ownership or source of funds. Documents must be clear, current and in your own name. Verification usually completes quickly once the right files are received, but we may request further information at any stage. Providing false, altered or borrowed documents leads to account closure and forfeiture of balances, and we may report suspicious activity to the relevant authorities.

We accept Visa, Mastercard, PayID, POLi, BPAY, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer. The minimum deposit is A$20, or A$10 with Neosurf and A$30 with crypto; no maximum deposit is published. The minimum withdrawal is A$50, or A$100 for crypto. Daily withdrawal ceilings are A$4,000 to A$5,000 via PayID, card and bank transfer, and A$10,000 via crypto. Typical processing is about one hour for crypto, within 24 hours for PayID, one to three business days for bank transfer and two to five business days for cards, all after verification. Withdrawals go back to the method you used to deposit wherever possible.

The welcome package spans four deposits. Deposit 1 earns 100% up to A$300 plus 100 free spins; deposit 2, 75% up to A$400 plus 50 free spins; deposit 3, 50% up to A$500 plus 50 free spins; deposit 4, 100% up to A$800 plus 100 free spins. Enter code LVL1, LVL2, LVL3 or LVL4 respectively, with a deposit of at least A$20. Bonus funds carry wagering of 35x to 40x the bonus amount and expire 14 days after the deposit. Figures shown on different pages of the website may vary, so check the offer details in your account before you opt in. Only one welcome package may be claimed per player.

Slots contribute 100% towards wagering requirements, while table games contribute a reduced share and some games may not contribute at all. The exact weighting for each game is shown in the promotion details. Bonus funds are used according to the rules displayed for the offer, and any unfinished wagering is forfeited when the bonus expires. Bets placed with a bonus must stay within the maximum stake shown in the offer terms. Wagering counts real-money activity only, so you should never gamble in an effort to meet a requirement more quickly than your budget allows.

We may void bonuses and winnings if we detect abuse, including multiple accounts, collusion, low-risk betting patterns designed to extract value, chargebacks or the use of falsified details. The VIP programme is entered by collecting 5,000 Comp Points or making a single deposit of A$1,000 or more. Platinum and Diamond members receive weekly cashback, additional cashback up to three times a day depending on level, improved comp-point exchange rates and, at higher tiers, a personal account manager. Comp Points are earned on real-money bets only and exclude live games. We may adjust or withdraw VIP benefits where these terms are breached.

We do not offer services in territories where online gambling is prohibited or where we are barred from operating by law or by our licensing conditions. Players may not register from such places, and accounts opened with false location details may be closed with balances withheld. Using a VPN, proxy or similar tool to disguise your location is not permitted. Australian players should confirm that using an offshore gambling site is permitted for them under the rules that apply to them. Supported site languages are English, German and French, and supported currencies include AUD, EUR, USD, CAD, NZD, BTC, ETH and LTC.

Our games come from established studios including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Yggdrasil, Quickspin, Betsoft, Habanero, Big Time Gaming and Evolution Gaming. Outcomes are generated by a certified random number generator that is independently audited. Each game has its own rules, paytable and stake limits, which you should read before playing. If a game malfunctions, the affected round may be voided and any related payouts reversed. You may not use bots, scripts, software aids or exploit glitches. Any attempt to manipulate results leads to forfeiture of winnings and closure of your account.

If an account shows no login or wagering activity for an extended period, we may classify it as dormant, and reasonable administrative fees may apply where permitted by law. We will contact you using your registered email before taking action. You can close your account at any time by contacting our 24/7 live chat or email support. We may suspend or close an account that breaches these terms, after which any eligible balance is returned following verification. Closing an account does not cancel obligations arising before closure, such as unmet bonus conditions or pending investigations.

We provide responsible gambling tools, including deposit limits, cooling-off periods and self-exclusion, which you can activate from your account or by asking our team. Self-exclusion cannot be reversed during the period you select. If gambling is causing you harm, stop playing and seek support from a local help service. You must not commit fraud, launder money, use stolen payment methods, harass staff or other players, or share your account. Where we suspect such conduct, we may freeze funds, cancel winnings and share information with payment providers and authorities as required by law.

We operate under a Curacao eGaming licence. Our services are provided on an as-is basis, and we are not liable for losses caused by connection failures, third-party payment delays, force majeure or your own breach of these terms. Our total liability to you will not exceed the balance in your account. If you have a complaint, contact support first; we will review it and reply as promptly as we can. Unresolved disputes are handled according to the licence framework and the law that governs our operation. Decisions we make based on game records and system logs are final.

We may update these terms to reflect legal requirements, new products or changes in our operations. The current version is always available on the website, and we will notify you of material changes by email or on-site notice. Continuing to use your account after changes take effect means you accept the revised terms. If you disagree, you should stop playing and close your account. Promotions are governed by the terms in force when you opted in. If any clause is found unenforceable, the remaining clauses stay in effect. This version applies from 2026.